Mortgage Operations Academy Associate

Why Better. Why Now.
Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.
With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.
The category hasn’t caught up yet. That’s the opportunity.
NEO Academy Program
Looking to launch your career in a fast-growing industry with real long-term opportunity?
NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.
This is not just a job — it is a career launch opportunity.
The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.
About the NEO Academy Program
The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.
Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.
Training includes:
- Mortgage fundamentals and loan structure
- Customer service and professional communication
- Workflow and pipeline management
- Introduction to mortgage Operations and Sales Support functions
- Real-world process training through “The NEO Way”
- Hands-on experience within Tinman, NEO’s loan origination platform
- Team collaboration and borrower experience training

The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.
What We’re Looking For
We are searching for individuals who:
- Have a strong work ethic and growth mindset
- Are highly coachable and eager to learn
- Thrive in fast-paced environments
- Communicate professionally and confidently
- Are detail-oriented and organized
- Want a long-term career opportunity
- Take ownership and pride in their work
- Bring positive energy and a team-first mentality

Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.
Preferred Qualifications
- Bachelor’s degree preferred
- 1–3 years of professional experience preferred
- Customer service, hospitality, banking, finance, sales support, or operations experience is a plus
- Strong organizational and multitasking skills
- Comfortable learning new technology and systems quickly

What Makes NEO Different?
At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.
The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.
You will join a team that values:
- Growth and development
- Accountability and ownership
- Innovation and technology
- Collaboration and teamwork
- Exceptional customer experience
- Internal growth opportunities

Position Details
- Remote position
- Full-time opportunity
- Paid 90-day training program
- Entry-level career development role

Compensation & Growth
- Paid training program during the 90-day Academy
- Entry-level compensation during Academy participation
- Opportunity for compensation increase upon successful placement into a permanent role
- Long-term career growth opportunities within Operations and Sales Support

Why This Role Matters
Buying a hom