Mortgage Network Compliance Supervisor

Mortgage Network Compliance Supervisor (Remote)

We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK.

The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation.

This role is a full time, permanent position working remotely from home.
Key Responsibilities

Working with the Compliance Manager to:

- Support an adviser to achieve Competent Adviser Status

- Support the advisers to maintain Competent Adviser Status

- Training and Education - get involved with the Induction training of both mortgage & equity release advisers

- Increase awareness & compliance regulations of Equity Release

- Quality Assurance and Monitoring - complete business standards reviews and observations

- Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action

- Undertake 121 meetings ensuring all KPIs are being met by the adviser

- Deal with adviser queries by phone/email

- Monitor AR CPD records and provide feedback

- Review sales promotions and documentation and provide feedback/guidance as required

- Point of contact for customer complaints

- Identify potential process/systems/documents improvements

Our ideal candidate:

- Knowledge of FCA regulatory requirements

- Experience of supervising a team of mortgage advisers

- Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements

- CeMAP (essential)

- CeRER (desirable)

- Coaching and mentoring skills

- Able to handle difficult conversations

- Experience of handling customer complaints

- Planning and organisation skills

- Coaching and monitoring skills

Originally posted on Himalayas