Medical Process Consultant

Engagement

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Remote: EU or US East Coast

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Duration: November–March

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Allocation: Approximately 2–2.5 days/week

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Total: Approximately 42 days

We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.
Key Responsibilities

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Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.

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Facilitate stakeholder sessions and reconcile regional requirements and variations.

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Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.

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Develop process narratives, requirements, business rules, and acceptance scenarios.

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Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.

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Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.

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Support business testing and prepare handover documentation.

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Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders.

Requirements

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5+ years of experience in business analysis or process consulting.

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3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.

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2+ years of relevant experience with Salesforce-based Veeva CRM processes.

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Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.

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Experience working across multiple markets and directly with medical stakeholders.

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Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.

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Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.

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Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.

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BPMN, Jira/Confluence, and German or French are desirable.

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Life sciences, pharmacy, or related education is a plus but not required.

Originally posted on Himalayas