Marketplace Sales Manager

Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!

Want to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products!
Role Overview: Retail Sales Specialist

The Retail Sales Specialist will provide critical operational and administrative support to several Sales Directors while helping manage the day-to-day business on Walmart Marketplace. This role is ideal for a highly organized, detail-oriented individual who enjoys working across sales, marketing, supply chain, and finance to keep customer activity moving accurately and on time.

The role will support product setup, promotional planning, sales forecasting, customer order follow-up, reporting, and account maintenance. In addition, the Retail Sales Specialist will help manage Walmart Marketplace operations, including inventory monitoring, purchase order creation, listing maintenance, promotional execution, and coordination with Marketing to drive marketplace growth.
Key Responsibilities

Sales Director & Customer Account Support

- Provide day-to-day support to multiple Sales Directors across assigned retail and e-commerce accounts.

- Assist with product setup activities, including gathering and maintaining product information, UPCs, dimensions, images, pricing, costs, and required customer documentation.

- Coordinate customer item setup forms, new-item submissions, assortment updates, and product-content requests with internal teams.

- Maintain customer promotional calendars, ensuring promotion details, dates, pricing, SKU lists, and required submissions are accurate and completed on time.

- Track promotional activity and follow up with Sales Directors, Marketing, and customers on key deadlines, approvals, and execution requirements.

- Update sales forecasts by SKU and customer, incorporating historical sales, promotional plans, inventory availability, customer orders, and growth targets.

- Follow up on customer purchase orders, shipment status, open orders, deductions, and fulfillment issues in partnership with Supply Chain, Customer Service, Finance, and Sales.

- Prepare regular sales reports, customer updates, and meeting materials, highlighting sales trends, risks, opportunities, promotional performance, and inventory concerns.

- Maintain accurate customer records, pricing files, product information, and sales support documentation.

- Partner with Finance and Sales to validate customer deductions, fees, chargebacks, and other account-related items as needed.

Walmart Marketplace Management

- Support the day-to-day management of Walmart Marketplace, including item setup, catalog maintenance, listing updates, and product-content accuracy.

- Monitor inventory levels, in-stock performance, open purchase orders, and replenishment needs; work with Supply Chain to help prevent stock-outs and excess inventory.

- Create and manage Walmart Marketplace purchase orders and support fulfillment-related issue resolution.

- Monitor key Walmart Marketplace performance metrics, including sales, traffic, conversion, pricing, Buy Box, returns, out-of-stock rates, and margin.

- Help maintain listing health by identifying and resolving content errors, unpublished or suppressed items, missing attributes, imag