Market Operations Director - GA
About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
Total Healthcare. Where you live.
About the Role
Matter Health is seeking a Market Operations Director to lead the operational and financial performance of our Georgia market.
As the senior operational leader for the market, you will oversee execution across Matter Health ’s buildings, care teams, community relationships, and payer partnerships. You will be accountable for market-level performance, including patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and financial results.
This position operates in a dyad partnership with the Market Medical Director. The Market Medical Director owns clinical decisions, clinical quality, and patient safety, while the Market Operations Director owns operational and administrative execution. Together, both leaders share accountability for the performance of the market and the success of its care teams.
This is a highly visible, hands-on leadership position for someone who understands value-based care, can manage complex multisite healthcare operations, and knows how to translate business priorities into consistent execution. The ideal candidate brings strong operational and financial acumen, builds trusted relationships across organizational levels, and can lead teams successfully through growth and change.
Responsibilities
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Own the financial and operational performance of Matter Health ’s Georgia market
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Manage market-level performance across patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and execution KPIs
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Lead the operational execution of integrated care teams composed of licensed clinicians and non-licensed team members
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Partner with the Market Medical Director through a dyad leadership model to align clinical and operational priorities
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Maintain clear accountability for operational decisions while respecting the Market Medical Director’s authority over clinical care, quality, and patient safety
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Provide operational and administrative support to licensed clinical team members, including onboarding coordination, scheduling, leave coordination, workflow support, and non-clinical performance management
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Lead workforce and capacity planning across the market
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Ensure day-to-day staffing, scheduling, building access, and operational logistics support reliable care delivery
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Partner with engagement and care-support teams to improve attributed-member engagement, first-visit completion, and longitudinal patient retention
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Use operational, clinical, and financial data to identify performance gaps, prioritize opportunities, and develop corrective action plans
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Build and maintain strong relationships with property managers, community organizations, and local stakeholders
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Support market launches, operational expansion, and the implementation of new workflows and care-delivery capabilities
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Establish clear performance expectations and accountability across market teams
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Lead, coach, and develop employees across multiple roles and locations
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Communicate organizational and operational changes clearly, comprehensively, and inclusively
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Identify barriers to achieving market goals and ensure timely resolution
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Build a collaborative, accountable, and mission-driven team culture
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Model Matter Health ’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity
Qualifications
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Active and unrestricted Registered Nurse or Nurse Practitioner license
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At least five years of experience in a director-level