Managing Director

Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.   

The Role:   

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.   

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.   

Key Responsibilities:   
- Own the long-range, annual, and quarterly financial and non-financial goals  

- Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care  

- Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support  

- Attend promotional events which include but not limited to tradeshows and panels  

Sales and Marketing   
- Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets     

- Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline     

- Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development    

- Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors    

- Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)    

- Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization    

- Manage key relationships with large accounts is mandatory    

Customer Care/Customer Success:  
- Execute an effective, long-term customer success program for clients    

- Implement and maintain client support initiatives    

- Facilitate both in-house and client training sessions    

- Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution    

- Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools    

Research and Development:     
- Ensure clear product roadmaps are established, followed, and adapted to meet market needs    

- Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations    

- Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers    

- Facilitate the growth of Product Managers by aligning their activities with job descriptions    

Professional services:     
- Ensure we are d