Manager, SMB Sales Engineering

Job Description: At Sparklight and Cable One , we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Team Leadership and Development - Lead, coach, and develop a team of SMB Sales Engineers. - Establish clear expectations, performance objectives, and individual development plans. - Conduct regular coaching sessions, performance reviews, and technical skill assessments. - Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care. - Create a collaborative, accountable, and customer-focused team culture. - Recruit and onboard Sales Engineering associates as staffing needs evolve. - Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests. Sales and Customer Support - Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams. - Establish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities. - Ensure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations. - Lead or participate in discovery calls and presentations with business owners and operators. - Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth. - Ensure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers. - Support complex or escalated SMB opportunities requiring additional technical expertise. - Promote consultative selling that connects Sparklight products with clear customer outcomes. Sales Enablement and Channel Readiness - Develop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates. - Create discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources. - Develop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses. - Translate technical capabilities into clear business benefits that improve sales confidence and customer understanding. - Partner with Sales leadership to identify knowledge gaps and prioritize training initiatives. - Support product launches and ensure customer-facing teams are prepared to position new services effectively. - Establish a consistent feedback loop among Sales, Customer Care, Sales Engineering, Product, and Operations. Solution and Product Expertise - Provide technical leadership across Sparklight’s SMB product portfolio, including: - Business broadband and fixed wireless solutions - DOCSIS, fiber, PON, and FTTx access technologies - Managed routers, firewalls, switches, and Wi-Fi - SD-WAN and multi-location networking - Business continuity using redundant broadband and 5G/LTE failover - Network and endpoint security - Hosted voice and unified communications - SIP and business voice services - IPTV and business video solutions - Promote right-sized solutions that balance customer requirements, operational complexity, and budget. - Identify product, process, or support gaps affecting the SMB customer experience. - Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisf