Manager, Sales Support

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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Manager, Sales Support plays a vital leadership role in enabling sales success and operational efficiency across the field sales organization. This role is responsible for managing a team of Sales Support Professionals, partnering with regional and channel leadership, and aligning cross-functional support across compliance, operations and other HQ partners. This individual supports effective execution of sales strategies and drives continuous process improvement to maximize field productivity and performance.

Primary Duties and Responsibilities:

Strategic Sales Support
- Serve as the lead point of contact for field execution of strategic initiatives.
- Support field execution of channel initiatives, product launches, and training deployments.
- Guide field teams through workflows and escalate issues when necessary.
- Support the deployment of career field channel initiatives to drive regional performance. Operational Execution & Performance Management
- Lead sales operations activities such as territory alignment, resource allocation, and performance reporting.
- Prepare reports and presentations for sales leadership, including performance dashboards and forecasts.
- Leverage in-market data to identify trends, opportunities, and risks, and translate insights into action.
- Standardize processes to drive consistent, efficient field execution.

Cross-Functional Collaboration
- Work closely with teams across Marketing, Compliance, Sales Training, Product, Reporting & Analytics, and HR.
- Ensure alignment and communication between corporate functions and field sales teams.
- Act as a liaison to internal channel leadership teams and, when needed, external vendor partners or agencies to support field initiatives. Team Leadership & Development
- Recruit, hire, and onboard Sales Support Professionals.
- Provide coaching, performance management, and career development to direct reports.
- Establish team goals, track performance metrics, and drive accountability
- Create a culture of engagement, continuous improvement, and high performance.

Key Internal & External Interactions: Internal Stakeholders:
- Sales Leadership: Regional VPs, Market Directors, Sales Managers
- Channel Strategy & Ops: Strategy and Operations Teams
- Marketing: Local Marketing Teams
- Operations & Compliance: Process Improvement Teams, Compliance Analysts
- Training & Enablement: Sales Trainers, Learning & Development
- Analytics & Reporting: Business Analysts, Reporting Managers
- HR & Recruiting: Talent Acquisition, Field HR Partners

Use your skills to make an impact

Required Qualifications:
- Minimum 5 years of experience in sales operations, field support, or sales strategy roles
- Minimum 2 years in a people leadership or managerial capacity
- Strong organizational and project management skills
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Power BI)
- Proficiency in CRM tools (e.g., Salesforce)
- Excellent verbal and written communication skills
- Demonstrated experience using data to drive business decisions

Preferred Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or related field
- Experience working in a large matrixed organization
- Knowledge of healthcare or insurance sales
- Change management or process improvement certification
- Experience leading or supporting sales transformation or GTM initiatives

Work at Home Requirements: T