Manager, Quality Assurance
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity , we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The QA Manager is responsible for the oversight of multiple teams tasked with continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate test results, prepare change requests, and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers/owners, and system analysts for test planning, test automation and execution, and product validation.
As part of the manager role, you will be responsible for attending Agile ceremonies and mentoring as well as being an escalation point to the quality assurance analysts/engineers on your team, approving PTO requests, assisting with recruitment and onboarding of new associates, and collecting data for the Quality Organization.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Why would you want to work on this team:
- You want to work on a high‑transactional platform that directly impacts patient experience, where quality and reliability truly matter
- You are excited to be part of a team that continually improves processes and enhances platform capabilities
- You have a passion for leadership and helping others grow, whether through formal leadership or influence
- You solve problems pragmatically — incorporating stakeholder input when needed, but decisively moving forward and owning results
- You are a quality evangelist who is passionate about delivering high‑performing, functional software to the healthcare industry
Role qualifications:
- Bachelor's degree in computer science or related field, or equivalent work experience.
- 10+ years of experience in business and/or systems testing 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
- 5+ years of experience leading teams and delivering products in an Agile environment, including managing high performing lead level roles.
- Prior experience as a QA Supervisor/Manager is required
- Expert understanding of testing techniques, including functional, integration, performance, and regression testing
- Proven excellence and prior success defining quality strategy, standards, and governance that influence stakeholders to drive their adoption across multiple teams
- Experience owning hiring decisions, performance management, and career development for QA analysts/engineers, including effective one on ones, goal setting, and succession planning
- Experience with strategic resourcing, headcount, and capacity planning across multiple tea