Manager - Identity Practice
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
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Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
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Continuous professional growth and leadership opportunities.
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Health, wellness, and financial benefits to offer peace of mind to you and your family.
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World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Practice Manager – Identity is a leadership role responsible for managing a team of consultants and driving the successful delivery of Identity-focused professional services. This position oversees engagements related to Privileged Access Management (PAM), Cloud Identity, Endpoint Identity, Identity and Access Management (IAM), and related identity security capabilities. The Practice Manager balances people leadership, delivery governance, client engagement, technical credibility, and business development to ensure the practice consistently delivers measurable value.
As the Practice Manager for Identity, you will lead a team of experienced consultants, manage client relationships, and ensure high-quality delivery of Identity solutions. You will define methodologies, oversee project execution, and contribute to business development efforts. This role requires strong leadership, deep knowledge of Identity solutions, and the ability to connect market demand with scalable service offerings. Role Description
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Lead and manage the Identity consulting team, including resource allocation, performance management, and professional development.
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Oversee delivery of Identity engagements, ensuring adherence to scope, timelines, and quality standards.
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Serve as a trusted advisor to clients on Identity and access management strategies.
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Establish delivery standards, methodologies, accelerators, and best practices across all Identity service offerings.
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Drive practice growth through pre-sales support, proposal development, and thought leadership.
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Collaborate with internal stakeholders to align Identity offerings with organizational goals and market trends.
Behaviors and Competencies
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Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
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Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
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Innovation: Can navigate major shifts in organizational strategy, support others through change, and champion innovation culture.
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Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
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Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
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Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
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Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
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Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
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Continuous Improvement: Can identify major areas for improveme