Manager I, MLD Ops, GO-AI

Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.

Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high-quality throughput.

Key job responsibilities

- Should be a Graduate or equivalent

- Minimum 4 years of experience out of which 18 Months should be as team leader / team manager

- Proven leadership abilities with a track record of successfully managing and motivating teams.

- Excellent / V Good verbal and written communication skills in English

- Very good Presentation, Feedback & Coaching skills

- Ability to observe, analyze and identify process improvement opportunities

- Highly energetic & enthusiastic

- Should be able to lead by examples

- Hands on experience on MS-Office, preferably on MS-Excel and Power Point

- Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality

- Basic data handling and Data interpretation skills

- Should be comfortable with 24x7 rotational shifts

- Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

- Communicating with Internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life

- Lead, motivate and manage a team of 20 – 25 Employees.

- Measuring Team Developmental and Performance Goals and regular 1x1 with the team members

- Ensuring process deliverables per SLA, team and workflow management

- Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.

- Ensuring all processes are conducted in compliance with company policies and guidelines

- Generating reports of team performance

- Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed

- Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically

- Promote a culture of continuous learning and development within the team

- Prepare metrics, SOPs and create processes

- Analyze data to identify trends, bottlenecks and areas of improvement

- Work with the operations management team to develop and implement process improvements

About the team

Amazon Robotics develops state-of-the art robotics for Amazon’s Fulfillment Centers. Come build the future of human-technology interaction with us. We are combining computer vision, mobile robots, advanced end-of-arm tooling, and a high degree of freedom of movement to solve real-world problems on a huge scale. Our team collaborates with a variety of customers across Amazon worldwide to conceive, develop, prototype, and deploy a wide range of robotic systems. Within Amazon Robotics, Global Operations - Artificial Intelligence (GO-AI) enables Amazon to accelerate and scale our machine learning transformation via human-in-the-loop support.