Manager, Account Management

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Account Management based in the United States.

The Manager, Account Management will drive account growth and strengthen strategic relationships across the hospitality industry, supporting key accounts and properties in a remote environment. This role focuses on developing and executing account plans, identifying year-over-year growth opportunities, and enhancing the quality and value of procurement programs. Working closely with cross-functional teams, you will help clients improve operational and financial performance while ensuring their day-to-day needs are met. You will analyze account-level growth data, identify opportunities for improvement, and contribute to strategic initiatives and special projects. This position is ideal for a customer-focused professional with strong hospitality, procurement, and supply chain experience. The role offers the opportunity to influence business outcomes while contributing to distinctive products, services, and responsible sourcing initiatives.

Accountabilities
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Develop and execute opportunity management strategies for assigned accounts, identifying ways to increase account quality, revenue, and overall business value.

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Identify year-over-year growth opportunities and translate account insights into actionable strategies aligned with business objectives.

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Assess potential barriers and opportunities to inform account planning and support sustainable growth.

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Collaborate with cross-functional teams to meet clients’ day-to-day needs and deliver initiatives that improve operational and financial performance.

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Consolidate and analyze account-level growth data to identify trends, evaluate performance, and uncover new business opportunities.

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Support special projects, strategic initiatives, and customer deliverables that contribute to account success.

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Build strong working relationships with key accounts and individual properties, supporting the execution of account plans and business priorities.

Requirements:

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At least 5 years of professional experience in customer-facing roles.

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At least 5 years of hospitality industry experience, ideally across a variety of positions or functions.

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At least 3 years of experience in procurement or supply chain-related roles.

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Proficiency in Microsoft Excel, including sorting and filtering data, using formulas, and creating pivot tables.

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Willingness and ability to travel up to 25%.

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Familiarity with hospitality Group Purchasing Organization (GPO) programs is preferred.

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Experience in client-facing account management roles is an advantage.

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Strong analytical, strategic thinking, communication, and cross-functional collaboration skills to identify opportunities and support client objectives.

Benefits:

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Salary range: $77,500–$110,000, depending on relevant specialized experience and location.

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Bonus eligibility: Opportunity to participate in an applicable bonus plan, subject to plan terms and conditions.

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Remote work: The position is designated as virtual/remote.

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Travel discounts: Access to up to 110 nights of discounted hotel stays, with rates as low as $40 per night through the applicable travel program.

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Employee stock purchase program: Eligible employees can purchase company shares at a 15% discount.

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Paid parental leave: Paid leave for eligible employees, including partners and adoptive parents.

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Caregiving support: Access to caregiving concierge services for personal and family needs.

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Crisis support: A dedicated concierge service offering practical and emotional support during difficult life events.

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Mental health resources: Eligible employees can access free counseling and support through an Employee Assistance Program.

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Paid time off: Paid leave to support rest, personal commitments, and work-life balance.

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Health and welfare benefits: A range of health plans and coverage options, including medical, dental, and vision-related care.

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Retirement savings: Access to retirement plans to support long-term financial security.