Managed Services Networking & Security Enterprise Services Architect

Location: Remote (U.S.)
Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
About The Role

The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills.

Must be based in the United States. Travel up to 30% may be required.
Other responsibilities include:
- Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.

- Author operational runbooks and automation to run the service repeatably.

- Government or enterprise security experience is advantageous.

- Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking.

- Experience with NSX, cloud security, and secure configuration management.

- Proficiency in cyber-attack response, threat detection, and risk-based controls.

- Leadership and mentoring abilities.

- Strong customer-facing and stakeholder management skills.

- Ability to work in a fast-paced, multi-client environment.

- Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling.

- Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls.

- Create network diagrams, flowcharts, and documentation for all security products and procedures.

- Collaborate with network systems teams to remediate infected systems and support secure network operations.

- Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance.

- Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting.

- Develop training modules and materials for new and existing security personnel.

- Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance.

- Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts.

- Manage and monitor customer security devices remotely.

- Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators.

- Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting.

- Apply cyber-attack defense techniques and threat detection to protect enterprise environments.

Desired skills and experience:
- 10 to 15 years in network and security managed-services operations

- Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management.

- Proven experience operating networking environments supporting production, mission-critical workloads.

- Strong understanding of AWS, Azure, & GCP networking and connectivity models.

- Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership.

- Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus.

- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred.

- Experience within a Managed Services Provider (MSP) environment.

- General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a