Loan Processing & Client Liaison Specialist (Australian Mortgage)

Position : Loan Processing & Client Liaison Specialist

Salary : ₱60,000 – ₱75,000/month

Working Hours & Conditions : Aligned with Australian hours; full-time - remote

OVERVIEW :

We are a growing Australian mortgage broking business looking for a skilled, motivated professional based in the Philippines to join our tight-knit team of three. This is a genuine career-building opportunity — not a general VA role.

You will start by owning our loan lodgement and post-submission pipeline (currently managed by our loan processor), then progressively take on credit analysis and scenario assessment support (currently managed by our para-broker). Over time, the right person will become integral to our end-to-end deal flow.

We are looking for someone with direct experience inside an Australian mortgage broker office. You must understand how home loan submissions work — not in theory, but in practice.

RESPONSIBILITIES :
- Phase 1 – Core Responsibilities (Loan Processing):
- Application Lodgement & Management:
- Data entry into Infynity / Metanoia and Apply Online
- Prepare and manage electronic signing of all application forms
- Submit completed loan applications to lenders
- Chase clients for outstanding documents and ensure application completeness

- Post-Submission & Progress Monitoring
- Track all active applications and proactively monitor lender progress
- Respond to MIRs (Missing Information Requests) — collect, compile, and submit to lenders
- Keep clients informed throughout — application status, lender feedback, next steps
- Liaise with conveyancers/solicitors and lenders' settlements teams
- Carry deals through to settlement
- Deal with Post-Settlement Enquiries

- Client Communication:
- Handle inbound client enquiries professionally, with clear and warm English
- Keep client interaction alive with timely outbound follow-ups
- Support the director with callbacks to existing and prospective clients

- Phase 2 – Expanded Responsibilities (Credit Support):
- As you develop confidence in the role, you will take on credit analysis support to help our para-broker focus on scenario-building and BDM conversations:
- Review and relabel client documents (payslips, tax returns, statements, liabilities)
- Identify gaps, inconsistencies, or red flags before submission
- Add relevant client data into the Fact-Find
- Run serviceability calculations independently
- Support the para-broker in producing faster, higher-volume outcomes

Requirements

QUALIFICATIONS :
- Essential (Required):
- Demonstrated experience in home loan submissions to multiple Australian lenders
- Strong working knowledge of lender criteria, serviceability, and the end-to-end loan process
- Prior experience inside an Australian mortgage broker or aggregator environment
- Proficiency in Infynity, Metanoia, Apply Online, or equivalent broker software
- Excellent written and spoken English — warm, professional, and client-ready
- Highly organised, self-directed, and reliable under time pressure

- Highly Regarded (Not-Required):
- Experience reviewing and assessing financial documents (payslips, tax returns, BAS, liabilities)
- Exposure to serviceability calculators across multiple lenders
- Familiarity with MIR management and lender settlement processes
- Aspiration to grow into a credit analyst or para-broker equivalent role

Benefits

WHAT WE OFFER :
- A clearly defined growth pathway — from loan processing into credit analysis
- Direct mentorship from our senior para-broker and director
- Stable, full-time remote employment with a committed Australian business
- A supportive, no-nonsense team culture where results are recognised
- Long-term opportunity for the right person who wants to genuinely build expertise in Australian mortgage broking