Legal Escalations and Relations Specialist
Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION , a risk management solution, Sweden’s leading flight comparison site , Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix , the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
About the job
Etraveli Group is looking for a Korean-speaking Legal Escalations and Relations Specialist to take lead on customer legal escalations primarily for the Korean market. This role will be the bridge between Etraveli Group , legal authorities, and our customers. You'll join a global team based in Sweden and Greece to handle sensitive legal escalations with precision and compliance. Beyond case management, you’ll play a strategic role in improving our operations and supporting our Seoul-based Country Manager to strengthen our presence in the Korean market.
Key Responsibilities
Customer Legal Escalations
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Using critical thinking skills to review, manage and respond to customer claims and complaints via consumer protection authorities, lawyers and courts.
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Investigate escalated matters through data collection and coordinate with internal stakeholders to prepare responses, all to ensure timely resolution of such matters.
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Assisting our Legal Department and external lawyers to prepare for trial / hearings by providing relevant information as required.
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Coordinate case documentation and support implementation and execution of appropriate legal strategies.
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Assist colleagues within the team and related teams within the department where needed.
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Draft formal written responses in Korean (occasionally in English) to our customers .
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Manage timelines, information flows, and cost control when engaging external consultants, such as law firms.
Regulatory and Authority Engagement
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Draft and submit responses to requests, notices or inquiries from Korean judicial and regulatory authorities.
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Attend hearings with authorities, regulators, or enforcement bodies alongside the Country Manager, as a company representative.
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Track regulatory communications and ensure that follow-up actions are completed.
Process Improvement & Country Support
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Assist the Country Manager in identifying compliance gaps and improving operational and legal processes.
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Contribute to develop, implement and maintain internal guidelines, escalation workflows and response templates.
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Provide insights and observations affecting country operations.
Requirements
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Strong oral and written communication skills in English and Korean.
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Good analytical / critical thinking skills as well as problem solving and decision making.
- Strong organizational skills.
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Comfortable with giving and receiving feedback.
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Positive mindset and drive to professionally deliver results.
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High level of integrity, discretion and professionalism in handling sensitive legal matters.
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Customer-oriented with capability to adapt/respond to different types of customers.
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Ability to effectively multi-task, manage time-sensitive documents a