Learning Solutions Specialist - Case Managers, Paralegals & Attorneys
Our Story
TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.
We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.
The Opportunity
We are building a case team that gets better every time we hire, not one that leans on tenured staff to informally show new people the ropes. The Learning Solutions Specialist owns how new case managers, paralegals, pre-litigation attorneys, and attorneys learn the firm's standards and get productive fast, and how existing staff stay sharp as our processes evolve. You will sit close to case teams, build training that mirrors real files and real client calls, and be measured on how fast new hires ramp and how consistently tenured staff applies the standard, not on how many slides or job aids you produce.
What You Will Own
-
Case manager and paralegal onboarding. Design and deliver onboarding covering case management systems, demand package construction, client communication standards, and escalation protocols, so new hires are producing usable work within their first weeks.
-
Attorney and pre-litigation attorney onboarding. Build onboarding that covers firm case strategy standards, settlement targets, file ownership expectations, and internal systems, working in direct partnership with Managing Attorneys and senior attorneys who validate legal content and judgment calls.
-
Case Manager Backup. The proven ability and understanding of the personal injury industry and TopDog Law’s operational knowledge needed to fill gaps for staff support when not leading a training session.
-
SME partnership, not legal ownership. Partner with attorney and case management leadership as subject matter experts for anything requiring legal judgment. Own the learning design and delivery; do not own legal strategy or case decisions.
-
Ongoing training driven by real gaps. Run ongoing training that responds to actual performance signals, quality scores, case velocity, and compliance findings, rather than a fixed annual calendar.
-
Assessment and certification. Build and maintain role-specific assessments and certification checkpoints so ramp time and skill gaps are visible to leadership instead of assumed.
-
Field-ready materials. Develop training materials, job aids, and quick reference guides built to hold up in a fast-paced, high-volume caseload environment.
-
Measurement and reporting. Track ramp time, quality outcomes, and training effectiveness by role, and report findings to Learning Solutions leadership.
-
Fast credibility with tenured staff. Build trust quickly with staff who have more tenure than you, at TopDog Law or elsewhere, by demonstrating case-team fluency rather than claiming authority.
What You Bring
Required:
- Experience working within a personal injury law firm or other professional services environment with credentialed staff (attorneys, paralegals, case managers, medical providers, clinicians).
- Expertise with Filevine, our case management/CRM platform, or other directly related CRMs (e.g., Salesforce, Clio, SmartAdvo