Lead Solutions Architect (CIAM/XIAM)

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The Lead Solution Architect will serve as the technical leader for the organization's Customer Identity and Access Management (CIAM/XIAM) ecosystem. The role is responsible for driving architecture strategy, solution design, governance, and implementation of ForgeRock-based identity solutions across multiple enterprise programs and digital transformation initiatives.

The successful candidate will provide subject matter expertise in identity and access management technologies, develop target-state architectures, and ensure all solutions align with security, compliance, scalability, and operational requirements.
Key Responsibilities

- Lead architecture and design of enterprise-scale CIAM/XIAM solutions using ForgeRock.

- Define and maintain the strategic roadmap for customer identity platforms and services.

- Collaborate with business stakeholders, product teams, security teams, and engineering organizations to translate business requirements into scalable technology solutions.

- Drive solution architecture reviews and ensure adherence to enterprise architecture standards.

- Design and implement authentication, authorization, federation, SSO, MFA, adaptive authentication, and identity lifecycle management capabilities.

- Provide architecture governance and technical leadership across multiple programs and initiatives.

- Develop integration patterns with cloud platforms, APIs, customer applications, CRM systems, and third-party identity providers.

- Partner with cybersecurity teams to ensure compliance with security policies, regulatory requirements, and industry best practices.

- Support modernization initiatives, cloud adoption strategies, and zero-trust security architectures.

- Mentor solution architects, engineers, and developers on IAM best practices and architecture standards.

- Participate in production issue resolution, platform optimization, and continuous improvement activities.

- Evaluate emerging IAM technologies and recommend improvements to the enterprise identity ecosystem.

Required Qualifications

- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

- 10+ years of experience in solution architecture, application architecture, or enterprise architecture roles.

- 5+ years of hands-on experience designing and implementing IAM/CIAM solutions.

- Strong expertise with ForgeRock Identity Platform (Identity Cloud, AM, IDM, DS, IG, or equivalent components).

- Experience with OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, and federation technologies.

- Strong understanding of cloud platforms such as Azure, AWS, or Google Cloud.

- Experience integrating identity platforms with enterprise and customer-facing applications.

- Knowledge of API security, microservices, and modern application architectures.

- Excellent stakeholder management, leadership, and communication skills.

Preferred Qualifications

- ForgeRock certifications.

- Experience with modern CIAM platforms and customer digital experience initiatives.

- Experience implementing Zero Trust security frameworks.

- Knowledge of DevSecOps, CI/CD pipelines, and Infrastructure as Code.

- Familiarity with Agile delivery methodologies.

This role is primarily remote; however, candidates must reside in or be willing to work within one of the following locations: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Washington DC; Ft. Lauderdale, FL; Louisville, KY; Nashville, TN; New York, NY; or Tampa, FL. While day-to-day work is remote, occasional travel may be required for team collaboration, planning sessions, leadership meetings, or key business initiatives.

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Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable informati