Lead, Interpreter Scheduling

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Job Location (Full Address):
Remote Work - New York, Albany, New York, United States of America, 12224
Opening:
Worker Subtype:
Regular Time Type:
Full time Scheduled Weekly Hours:
40 Department:
400180 Deaf Prof Interpreter Svc-DPIS Work Shift:
UR - Day (United States of America) Range:
UR URCB 206 H Compensation Range:
$21.97 - $29.66
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:
Plans, updates, and implements scheduling procedures while managing and developing statistics to measure the effectiveness of the scheduling program. Acts as a resource to the Interpreter Schedulers. Coordinates all staff training activities. Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service. SCHEDULE
- Monday- Friday 7am-3:30p and on-call coverage required

ESSENTIAL FUNCTIONS

- Processes requests in interpreter scheduling systems. Utilizes independent judgement and analyzes the clinical situation to determine optimal mode of interpreter communication between the patient, family members and providers. Evaluates the patient's needs of communication complexities and preferences. If applicable, determines the availability of identified in-person interpreters, taking into consideration travel time between appointments, mental/physical fatigue, etc. Tracks any ongoing assignments through email or scheduling systems to provide patients continuity of care.

- Submits requests to third party vendors to secure interpreters. Identifies and confirms assignments in ePARC. Produces and reviews interpreter worklist reports in ePARC throughout the day. Collaborates with Interpreter Services Supervisors. Collaborates with clinical department managers/supervisors to educate regarding interpreter services and follow-up on patient appointments and interpreter needs.

- Triages and directs calls throughout the day. Answers general interpreter related questions. Assists with patient calls regarding appointments. Contacts clinics via phone for various scheduling matters.

- Monitors assigned, new, and changes/cancellations interpreter requests to ensure appropriately allocated interpreter services. Distributes daily schedules to interpreters by deadlines. Acts as a liaison to interpreters or vendor partners to answer questions and obtain information regarding schedules and assignments. Assigns appropriate interpreter modality to meet Department of Health, Joint Commission and ADA standards/regulations. Recommends process improvements. Attends educational programs as needed or requested.

- Triages emergency requests from the on-call pager within a response time of 5 minutes. Determines type of Interpreter needed and coordinates for any same day clinic add-ons or schedule changes. Documents all pages in Daily Log. Maintains instant messaging communication with Interpreters on assignment status. If an interpreter is not available, in collaboration with Interpreter Services Supervisors, recommends which interpreter to pull from a non-emergent patient appointment. Determines when to escalate a situation to the Interpreter Services Supervisors.

- Exhibits high expertise in interpreter scheduling. Trains and onboards other Interpreter Schedulers. Acts as a resource for escalated questions and issu