L1/L2 IT Support Engineer
Location: Remote / Mexico
Department: ITSM
Employment Type: Full-Time
Reports to: Team Lead ITSM
About AIM Inc.
AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.
Position Overview
We are looking for an experienced L1/L2 IT Support Engineer with strong hands-on experience in Microsoft 365 administration and Microsoft Intune. The ideal candidate should be passionate about troubleshooting, endpoint management, and delivering excellent IT support. This is a technical role where practical experience is valued more than certifications.
Key Responsibilities
- Provide Level 1 & Level 2 technical support for end users.
- Administer Microsoft Intune, including device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot.
- Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
- Perform user onboarding/offboarding, account provisioning, licensing, and access management.
- Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues.
- Maintain documentation and follow IT best practices.
Required Qualifications
- 2–4 years of hands-on IT support experience.
- Proven experience administering Microsoft Intune in a production environment.
- Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, and OneDrive).
- Excellent troubleshooting and problem-solving skills.
- Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals.
- Strong communication and customer service skills.
Certifications
- MD-102 or MS-102 (Mandatory)
- AZ-900 – Microsoft Azure Fundamentals (Nice to have)
Note: We are looking for candidates with real-world, hands-on experience. Practical knowledge and troubleshooting ability will be given greater consideration.
Core Competencies
- Strong analytical and problem-solving skills.
- Ability to work in agile environments.
- Clear communication and stakeholder engagement skills.
- High ownership mindset and solution-driven approach.
- Ability to handle enterprise-level systems and sensitive business data.
What We Offer
- Opportunity to work on large-scale enterprise transformation projects.
- Exposure to global clients and cross-functional teams.
- Professional certification and development support.
- Flexible and growth-oriented work culture.
- Competitive compensation aligned with market standards.
Salary: DOE
Originally posted on Himalayas