Junior Operations & Collections Executive

Junior Operations & Collections Executive
📍 Dubai, UAE

About MCL Finance
Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

🎯 Our Mission
To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

The Role
The Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.

Key Responsibilities
- Act as a day-to-day contact for brokers on case updates and document requests
- Log new applications and maintain accurate case records in our CRM/loan management system
- Review submissions against MCL's document checklist and follow up for missing information
- Ensure cases are complete and properly organised before passing them for credit assessment
- Coordinate with brokers, customers and the internal credit/operations team throughout the process
- After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
- Collect and verify security documents (e.g.

cheques, direct debit mandates) as required post-disbursal
- Track outstanding post-disbursal requirements and follow up until completion
- Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
- Follow up professionally but persistently with customers on overdue payments
- Maintain accurate notes of calls, payment commitments and collection activity
- Escalate broken payment promises and problem accounts to senior team members
- Assist with general operations and administrative tasks as required

🔍 What We're Looking For
- 1–3 years of experience in an operations, customer-facing or phone-based role
- Bachelor's degree preferred
- Strong spoken and written English
- Comfortable speaking to customers and brokers over the phone throughout the day
- Highly organised and able to manage multiple cases simultaneously
- Strong follow-up mentality — doesn't need repeated reminders to chase something
- Comfortable having difficult conversations about overdue payments
- Good attention to detail when checking documents
- Experience using a CRM or loan management system
- Basic Excel/Google Sheets skills

Bonus
- UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles

Our Offer
- Salary: up to AED 5,000/month, depending on experience
- The opportunity to shape underwriting practice in a growing regional market
- A collaborative, fast-moving team environment
- Genuine progression opportunities as MCL Finance scales in Dubai
- Exposure to senior stakeholders across the wider group
- A business that backs ambition — both our customers' and our own