Junior Integration Support Specialist

Emerging Travel Group is a global travel-tech company that builds and operates online travel products and booking platforms for travelers, travel professionals, and accommodation partners across an international market. Working at the intersection of technology and travel, the team focuses on creating reliable booking experiences and strong partner connectivity across its platform.

As a Junior Integration Support Specialist, you will help ensure partner integrations run smoothly by providing technical support, troubleshooting issues, and working closely with both external partners and internal teams. This role is well suited to someone who enjoys problem-solving, technical communication, and working with APIs and integration-related issues.
Responsibilities
- Support partners with API integration issues;
- Guide partners on the correct use of API methods;
- Analyze and troubleshoot client-server errors;
- Collaborate with developers, QA engineers, and partner representatives;
- Monitor integration performance and quality;
- Communicate integration issues and troubleshooting progress to partners and internal teams;
- Collect and analyze integration statistics to identify optimization opportunities;
- Register partner requests and improvement suggestions in the task management system;
- Conduct calls and meetings with partners on technical topics;
- Provide technical expertise on integration improvements and enhancements;
- Maintain internal documentation and coordinate updates to external documentation.