Junior Account Manager - Chinese

Description
About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.
The Role

As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.
Responsibilities

- Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member

- Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team

- Maintain regular communication with accounts to support connectivity and identify potential opportunities

- Support the contracting process between travel partners and hotels and data accuracy

- Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments

- Keep CRM records accurate and up to date

Requirements

- 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role

- Some exposure to sales or account management concepts

- Organized, proactive, and eager to learn

- Comfortable working toward targets with support from the team

- Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)

- Basic MS Excel skills, with willingness to build these up quickly

- Excellent English and Chinese; other languages a plus

- Good communication skills and a team-player attitude

- Self-starter mindset

- Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs

Originally posted on Himalayas