IT Service Management Governance Analyst Contract (India) (WFH)

About the job:

RED Global is looking for an Operations Coordinator to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.

Roles and Responsibilities:
- Monitor AMS operations, incidents, requests, problems, and changes.
- Track SLA, KPI, service performance, risks, and action items.
- Prepare operational reports, dashboards, and service review materials.
- Support governance meetings, meeting minutes, and follow-up actions.
- Coordinate with vendors, AMS teams, and key stakeholders.
- Maintain service documentation, application inventory, and knowledge repositories.
- Support resource onboarding/offboarding and project transition activities.

Skills and Experience:
- 25 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination .
- Understanding of ITIL processes Incident, Problem, Change, and Request Management.
- Experience with SLA/KPI tracking and operational reporting .
- Experience coordinating AMS teams, vendors, and stakeholders .
- Familiarity with ServiceNow or similar ITSM tools .
- Strong communication, organization, documentation, and follow-up skills.
- Soft skills: structured, process oriented, able to navigate a complex environment
- operational governance, service management coordination, service monitoring, process mapping.

Project Details:
- Location: India (Remote)
- Start Date: ASAP
- Contract duration: 3 months with possible extension
- Rate: USD/Day
- Language: English

If youre interested, please send your updated CV at rtripathi@redglobal.com or feel free to get in touch.

Who can apply:

Only those candidates can apply who:
- have minimum 2 years of experience

Salary:
Competitive salary

Experience:
2 year(s)

Deadline:
2035-01-01 00:00:00