IT Coordinator

The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings — on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.

This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.

WHAT YOU'LL DO

Responsibilities

●        Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.

●        Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.

●        Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.

●        Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.

●        Track and follow up on open IT tickets and requests, keeping response times tight.

●        Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.