Inside Sales Associate
Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).
Join us on our mission to fill the world with emotion through the power of creativity and technology.
Sony Electronics Inc. Professional Display Solutions division has an excellent opportunity for an Inside Sales Associate. This position serves as a critical member of the Professional Display Solutions sales organization, supporting the Western Region, Canada, and Specialty Sales teams. Ideal work-from-home candidates will be located in the western half of the United States.
The Inside Sales Associate is responsible for providing proactive sales and operational support that enables the sales team to maximize customer engagement, accelerate opportunities, and deliver an exceptional customer experience. This role serves as a key liaison between customers, sales, operations, customer service, finance, and supply chain teams, ensuring business processes are executed efficiently and accurately throughout the sales cycle.
Responsibilities
Key responsibilities include supporting quote and pricing requests, monitoring order and shipment status, managing purchase order and invoice activities, assisting with territory planning and customer events, coordinating sales-related communications, and helping drive timely resolution of customer issues. The Inside Sales Associate will also maintain accurate sales records, provide reporting and business insights, and assist with sales analytics that support strategic decision making across the Professional Display Solutions organization.
Additional responsibilities include collaborating closely with Regional Sales Managers and Business Development teams to identify process improvements, support account growth initiatives, and strengthen engagement with reseller, distributor, consultant, and end-user partners. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess a customer-first mindset focused on delivering operational excellence and supporting revenue growth.
Minimum Requirements
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Minimum 2+ years of related sales support, inside sales, customer service, operations, or business support experience.
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Demonstrated analytical skills with experience interpreting and reporting business data.
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Strong proficiency with Microsoft Office applications including Excel, PowerPoint, Word, and Outlook.
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Excellent verbal and written communication skills with the ability to professionally interact with customers and internal stakeholders.
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Strong organizational, planning, and time management skills with the ability to manage multiple priorities simultaneously.
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Ability to work effectively across cross-functional teams and build collaborative working relationships.
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High level of attention to detail and commitment to accuracy.
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Self-motivated, adaptable, and capable of working independently in a remote environment.
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Proven ability to perform effectively in a fast-paced business environment.
Preferred Skills
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Bachelor's degree preferred or equivalent experience.
- Experience working with SAP.
- Working knowledge of Salesforce CRM.
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Experience supporting sales organizations within the professional AV, technology, consumer electronics, or related industries.
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Strong understanding of sales operations, order management, and forecasting processes.
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Advanced Excel and reporting capabilitie