Indirect Service Market Manager

At INNIO , we are powering and empowering the transition to a more sustainable energy future. With our industry-leading Jenbacher and Waukesha engine brands, we deliver reliable, efficient, and lower-emission energy solutions to customers around the world.

We are looking for an Indirect Service Market Manager (ISMM) to join our Jenbacher Service team and play a key role in strengthening our service business in indirect markets. In this position, you will act as a vital link between INNIO and our distributors / service partners, helping to drive service excellence, business performance, and long-term customer satisfaction.
Your Responsibilities

- Act as the key contact for distributors and service partners in indirect markets

- Manage service contract-related topics and support smooth execution of service business

- Coordinate and resolve issues related to contract fulfillment and operational performance

- Drive service quality, financial performance, and execution excellence across the partner network

- Monitor partner performance through KPIs and identify opportunities for continuous improvement

- Support customer retention and contribute to sustainable business growth

- Ensure clear, effective communication between external partners and internal teams

- Contribute to forecasting, service pacing, and operational planning activities

- Involve the right internal experts to resolve commercial and operational issues efficiently

- Support partner capability development through structured collaboration and training initiatives

Your Profile

- Bachelor’s degree in Business Administration, Engineering, Economics , or a related field

- Fluency in English and Chinese is required

- Strong commercial background with experience in a customer-facing role

- Experience in contract management is an advantage

- Technical affinity or technical expertise is beneficial

- Strong customer interaction, negotiation, and problem-solving skills

- Good understanding of business performance drivers and financial metrics

- Independent, structured, and proactive working style

- Strong communication, presentation, and stakeholder management skills

- Ability to build trusted relationships and work effectively across cultures and functions

Why Join INNIO ?

At INNIO , you will become part of a global company that is shaping the future of energy. We offer an international and collaborative environment, meaningful career development opportunities, and the chance to make a visible impact in a dynamic service business.

If you are passionate about customer relationships, service excellence, and driving business success in an international environment, we would love to hear from you.

Originally posted on Himalayas