Incident Response Analyst

About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What you will do
- Utilize Sophos technologies to investigate, contain, and respond to cyber incidents

- Conduct analysis of cyber incidents for malware, ransomware, and other common attack types

- Maintain accurate and detailed documentation for analysis performed during cyber incidents

- Recognize and codify attacker tools, tactics, and procedures that can be applied to current and future investigations and tooling

- Provide clear and concise communication to MDR customers during cyber incidents

- Work closely with internal SophosLabs, Detection Engineering, and Threat Hunting teams to continuously expand and improve detection logic

- Work closely with Sophos MDR Operations teams in providing response, remediation guidance, and excellent customer service

- Assist in creating accurate and detailed technical incident reports as a post-incident deliverable for MDR customers and MSPs

What you will bring
Essential:

- 3+ years of experience conducting cyber security investigations in a methodical manner and investigating threats

- Knowledge of incident response toolsets, methodologies, and techniques

- Experience creating technical documentation and technical reports

- Ability to work under high-pressure situations, when response time matters, to disrupt adversary activity

- Network and endpoint (macOS, Linux, Windows) investigation experience; IDS, IPS, EDR, and basic malware analysis

- Basic understanding of at least one of the following: OSQuery, SQL, and KQL

- Knowledge of frameworks such as MITRE Attack and Cyber Kill Chain

- Ability to work some weekends and holidays

- Experience with Windows and Linux command and script interpreters

Desired:

- Cyber security certifications (GCIH, CompTIA Sec+, eJPT, etc.)

- Experience with incident response investigations, handling malware, and performing response actions to contain and/or neutralize threats

- Experience calling customers and providing excellent customer service