Implementation Manager

Location : USA (Remote) - Travel required. About Us: Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. The Role We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client. Key Responsibilities: - Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation. - Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines. - Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines. - Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly. - Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation. Requirements - 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment. - Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions. - Technical knowledge relevant to the industries and solutions being implemented. - A strong sense of ownership and a proactive approach to identifying and addressing challenges. - Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information. - Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications. - Proficient in project planning, resource allocation, risk management, and managing high-impact projects. - Ability to travel up to 10%. Benefits We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits/perks we offer are continually evolving, but currently include: - Salary Range: USD $90,000-100,000 per year. - Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. - Employer sponsored 401(k) with company match. - Paid Time Off (and the encouragement to use it). - Annual company retreats. - Promote from within philosophy. Beyond the tangible benefits though: - You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference. - You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing. - You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution. - Our commitment to empowering a diverse and inclusive workforce, celebr