Implementation Manager
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About the Team
IDVerse Professional Services partners with customers and strategic partners to deliver secure, innovative identity verification solutions that drive business value and successful outcomes. Our team works collaboratively across Product, Engineering, DevOps, Sales, and Support functions to ensure seamless customer implementations and exceptional service experiences.
We foster a culture of collaboration, accountability, continuous improvement, and customer focus. Team members are empowered to take ownership, solve complex challenges, and contribute to the ongoing evolution of our delivery practices and customer engagement strategies.
About the Role
The Implementation Manager serves as the primary point of contact for professional services engagements, leading customer implementations from planning through delivery. This role is responsible for managing a portfolio of customer projects and ensuring successful delivery against quality, scope, timeline, and budget objectives.
The ideal candidate is an experienced project and stakeholder manager who excels at coordinating cross-functional teams, building strong customer relationships, and driving projects to successful completion. Working closely with Product, Engineering, and DevOps teams, the Implementation Manager acts as the bridge between customers and technical teams, ensuring requirements are clearly understood, communicated, and delivered.
This position requires a highly organized and proactive professional who can operate effectively in a fast-paced environment while maintaining a strong focus on client satisfaction and operational excellence.
Responsibilities
Project Delivery & Client Engagement
-
Serve as the primary point of contact for customer implementation projects and professional services engagements.
-
Manage a portfolio of client implementation projects, ensuring delivery within agreed scope, budget, quality, and timeline expectations.
-
Build and maintain strong relationships with customers, partners, and internal stakeholders throughout the project lifecycle.
-
Analyze client requirements and translate business needs into implementation plans and solution specifications.
-
Ensure project objectives, milestones, risks, and dependencies are clearly communicated and managed.
Cross-Functional Coordination
-
Work closely with the Senior Implementation Manager to prioritize, plan, and monitor activities across Product, Engineering, and DevOps teams.
-
Coordinate internal resources and stakeholders to support successful project execution.
-
Facilitate alignment between technical and non-technical teams while managing expectations and project priorities.
-
Act as a liaison between customers and engineering teams, ensuring technical requirements are accurately communicated and understood.
Communication & Stakeholder Management
-
Regularly communicate project status, performance metrics, delivery progress, and costs to clients and internal stakeholders.
-
Provide clear and concise updates to both technical and non-technical audiences.
-
Escalate risks, issues, and delivery challenges appropriately while driving resolution.
-
Collect and communicate customer feedback to Product teams to support future enhancements and roadmap planning.
Process Improvement & Operational Excellence
-
Identify opportunities to optimize and