Implementation Analyst
Want to be a bswift er?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as an Implementation Analyst II .
WHAT YOU’LL DO
The Implementation Analyst II will be responsible for helping bswift meet and exceed client expectations by building, testing, and auditing client systems while supporting consumers with our best-in-class benefits administration software and services. This role involves hands-on configuration, data management, client support, and cross-functional collaboration to ensure successful implementations.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
System Configuration & Testing
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Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules.
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Test client sites to ensure proper system functionality and quality.
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Import client data into the system and ensure data accuracy throughout implementation.
Client Support & Communication
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Prepare employee and employer communication documents.
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Triage client tickets and questions via email and voicemail and provide appropriate next response times.
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Resolve data discrepancies with external vendors and ensure accurate information exchange.
Data Analysis & Reporting
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Audit system data from various sources and produce summary and detailed reporting.
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Prioritize tasks effectively and communicate any conflicts or escalations with team managers.
WHAT YOU NEED TO SUCCEED (Required Education and Experience)
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Bachelor’s degree in business administration or related field (required)
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2+ years of professional client-facing experience within analysis and data management
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Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
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Extensive experience with databases, data interpretation, and data manipulation
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Strong written and verbal communication skills
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Ability to problem-solve using reference materials, testing, and informed questioning
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Ability to operate and make timely decisions in a fast-paced, ambiguous environment
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High level of productivity, reliability, organization, accuracy, and thoroughness
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Passion for teamwork and delivering excellent client service
NICE TO HAVE (Preferred Education and Experience)
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Experience with HR, benefits administration, or HRIS systems
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Experience with system integrations or large data imports
- SQL or advanced data analysis skills
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Standard working