HR Time and Attendance Analyst

Position Summary:
PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.
Key Responsibilities:
-
Client Support & Troubleshooting
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.

- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.

- Guide clients through system navigation, functionality questions, and problem resolution in real-time.

-
System Configuration & Administration
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.

- Support onboarding of new clients and system users within timekeeping platforms.

-
Reporting & Feedback
- Track, log, and report on client interactions, open issues, and resolutions using internal systems.

- Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Required Experience & Qualifications:
- 1–3 years of experience with timekeeping, HRIS, or payroll systems.

- Experience working with a time and labor management system

- Prior experience in a client-facing role, with a strong focus on customer service and communication.

- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Key Skills & Competencies:
- Excellent verbal and written communication skills with a strong customer service orientation.

- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.

- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.

- Self-motivated with the ability to work independently and as part of a cross-functional team.

- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.

Originally posted on Himalayas