Home-Based Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description The DCX Client Services - Home-Based Promotional Customer Service Representative / Order Management will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will start as a 3-month contingent contract , with the possibility of being partnered with our clients in the United States. If selected by the client, the employee will then undergo a 6-month probationary period leading to a potential full-time position. REQUIRED CORE COMPETENCIES - A highly proficient communicator in both spoken and written English - Strong customer service orientation - Excellent problem-solving and analytical skills - Strong organizational and time management skills - Ability to function well in a high-paced and at times stressful environment. WHAT YOU WILL DO - Responsible for entering orders and handling the end-to-end process until the order reaches the customer. - Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. - Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. - Responsible for working with suppliers and the internal team on order issue resolution when needed. - Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems. - Ensure up-to-date records of customer interactions, transactions, comments, and complaints. - Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software. - Ensure that communication procedures, guidelines, and policies are followed. - Ad hoc tasks aligned with those mentioned above. WHAT WE LOOK FOR - Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. - Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. - Language Proficiency: Strong verbal, written, and English communication skills. - Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. - Industry-Specific Software/Knowledge: - Direct experience in the promotional industry or comparable e-commerce experience is beneficial. - Experience working with inbound and outbound calls, customer retention, and inside sales is preferred. - Customer orientation and the ability to adapt to and respond to diverse types of characters. - Familiarize yourself with CRM systems and practices. WHAT WE OFFER - Salary Range: Php 30,000-Php35,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays : Monday through Friday (USA) - Benefits of working with us: - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center arou