Home-Based Customer Relations & Billing Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Customer Relations & Billing Coordinator to join a growing U.S.-based company in the property restoration industry. In this role, you will support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation.

You will work closely with customers, project managers, the Project Coordinator, and the accounting team to ensure customers remain informed throughout the restoration process and that billing information, invoices, and supporting documentation are accurate and properly coordinated. Premier Choice Restorations provides restoration services, including fire, water, and storm damage restoration.
REQUIRED CORE COMPETENCIES

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Customer-Centric Communication: Communicates professionally, empathetically, and consistently with customers while providing clear updates and setting appropriate expectations throughout the restoration process.

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Attention to Detail: Ensures invoices, billing information, documentation, and project-related details are complete and accurate before submission.

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Organization & Follow-Through: Effectively manages customer follow-ups, project milestones, outstanding invoices, billing requirements, and multiple priorities.

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Problem Solving & Coordination: Proactively identifies customer concerns and billing-related issues and coordinates with the appropriate team members to support timely resolution.

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Accountability & Reliability: Demonstrates ownership, conscientiousness, and dependability while independently managing responsibilities in a remote work environment.

WHAT YOU WILL DO
Customer Relations

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Conduct regular check-ins with customers throughout their project.

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Provide customers with appropriate updates regarding project progress and next steps.

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Ensure customers understand what to expect during each phase of the restoration process.

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Proactively identify concerns and communicate them to the appropriate team member.

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Follow up after important project milestones to ensure customers are satisfied and informed.

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Maintain professional, empathetic, and consistent communication with customers.

Billing Support

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Assist with preparing and sending customer invoices.

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Track outstanding invoices and follow up as appropriate.

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Follow up with customers regarding outstanding invoices or required billing information.

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Review invoices for completeness and accuracy before submission.

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Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.

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Assist the Project Coordinator and accounting team with billing-related documentation.

WHAT WE LOOK FOR

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Education: Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.

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Experience: 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.

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Language Proficiency: Strong verbal and written English communication skills.

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Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

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Technical Skills:

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Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

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Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices.

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Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation.

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Familiarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration d