Health Benefit Rep (Bilingual Arabic, Hindi, Urdu)

Position Purpose:
The Health Benefit Representative (HBR) is responsible for educating and assisting individuals with enrolling in affordable health insurance coverage through the NY State of Health Marketplace. This includes Medicaid (NYM), Child Health Plus (CHP), Essential Plan (EP), Qualified Health Plans (QHP), and Health & Recovery Plan (HARP). The HBR engages prospective members who are uninsured or seeking new coverage and supports existing members with renewals and benefit education. All activities are performed in compliance with the Affordable Care Act (ACA), FE Integrity Guidelines, Regulatory Guidelines, and Fidelis Care Standards, with a strong focus on customer experience and community engagement.

Key Details: Field-based community role covering Kings County, NY, focused on helping members enroll in health coverage through NY State of Health, entering information in Salesforce, and supporting field marketing, applications, and enrollment activities. Bilingual - English/Arabic, Hindi, or Urdu
- Educate and assist individuals with enrolling in coverage through the NY State of Health Marketplace, including Medicaid (NYM), Child Health Plus (CHP), Essential Plan (EP), Qualified Health Plans (QHP), and Health & Recovery Plan (HARP).
- Explain eligibility for public programs, federal premium tax credits, and cost-sharing reductions, including potential impacts to consumers.
- Teach members about Fidelis digital tools (member portal, mobile app)
- Describe plan features, benefits, and cost-sharing mechanisms (deductibles, co-pays, co-insurance) and how these affect consumers.
- Explain metal tiers within the Marketplace and how benefits vary by income level.
- Assist consumers with submitting required documents via scan, fax, or mail.
- Support existing members with renewals and recertifications.
- Help consumers with premium payment submissions when required.
- Provide culturally and linguistically appropriate assistance.
- Conduct public education activities and presentations to raise awareness of Fidelis Care products and Marketplace options.
- Participate in ACA forums, workshops, and community events as requested.
- Maintain a daily tracking tool that entails detailed rep activity.
- Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants.
- Conduct a daily review of personal dashboard to address and follow-up on any and/or all potential leads for consumers seeking assistance.
- Keep abreast of all the Marketplace functionalities to effectively manage individual accounts.
- Follow-up on all new potential enrollment leads and consumer inquiries. Record all follow-up dispositions in a timely and accurate manner within the required "CRM".
- Data enter all applicant demographic, enrollment site and PCP selection data in the required "CRM" at the time of the initial enrollment encounter.
- Must be in compliance with all conflict-of-interest standards and regulations.
- Required to work evenings and weekends.
- Secure and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards.
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace.
- Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities.
- Mandated to meet the annual Marketplace Facilitated Enroller (MFE) recertification requirements.
- Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace.
- Maintain discretion regarding business-related files, reports, and conversations within the provisions of applicable State and Federal Statutes and regulations.
- Perform all other tasks and responsibilities as required to satisfy the expectations of the role.
- Performs other du