Head of Workplace IT
We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M-KOPA . You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries.
The Impact
Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent 🌍
The Opportunity
🎯 Mission-driven infrastructure : Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale
🏆 Global recognition : Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026)
🚀 Scale challenges : Run wired and wireless networks, telephony, and end-user compute across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres — much of it in variable-connectivity markets
🌱 Purpose-built growth : Stand up Workplace IT capabilities for new sites and market launches as M-KOPA continues to expand across Africa
What You'll Do
At M-KOPA , you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.
Your Environment 💼
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Networks & telephony : Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites
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On-site infrastructure : On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV
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End-user compute & mobility : Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM)
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Identity & access : Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications
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Productivity & collaboration : Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems
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Security & resilience : IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery
Our Workplace IT Approach 🚀
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We balance cost, performance, security, and resilience — especially in variable-connectivity markets
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We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions
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We keep access controls operationally excellent, low-friction for users, and audit-ready
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We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed
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We measure ourselves against SLAs and service performance metrics that show IT is delivering
What You Need
We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.
Required Experience:
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Proven leadership of a multi-site IT function at scale, ideally across multiple countries
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Strong commercial and vendor-management skills — negotiating and managing ISPs, telco