Head of Strategic Accounts, United States (US)
The Opportunity
MedMe's US enterprise motion is scaling, and right now the founders are the ones carrying it, owning the post-signature relationship with our largest US accounts, scoping integrations directly with customer technical teams, and building the ROI case that turns a pilot into a full rollout. That's not sustainable as the account base grows.
We're hiring a Head of Strategic Accounts, US to take that on. You'll own US enterprise accounts from the moment the contract is signed, with pilot-to-expansion conversion as your primary mandate, absorbing the integration-scoping and ROI-level conversations that currently only happen with founders.
About MedMe Health
At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.
What You'll Do
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Own the full post-signature relationship for MedMe's US enterprise accounts
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Lead pilot-to-expansion conversion, turning initial pilot deployments into fully rolled-out enterprise engagements
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Own integration-scoping conversations with customer technical and clinical stakeholders
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Lead ROI-level conversations with economic buyers, quantifying and communicating the value MedMe delivers
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Serve as the primary post-signature point of contact, taking day-to-day account ownership off the founders' plates
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Partner with Product and Engineering on integration requirements and rollout sequencing
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Build a repeatable playbook for pilot-to-expansion conversion and account renewal
About You
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Experience owning enterprise SaaS accounts post-sale, ideally in health tech, healthcare IT, or another regulated industry
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A track record of converting pilots into full-scale deployments
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Comfortable owning technical integration-scoping conversations, translating between customer technical stakeholders and internal product/engineering teams
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Strong quantitative and ROI storytelling skills, able to build and present a business case to economic buyers
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Self-directed and comfortable stepping into relationships currently owned by founders
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Bonus: experience with pharmacy, health system, or clinical software enterprise sales
Success in This Role Looks Like
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30 days: You're ramped on current pilot accounts and relationships, and you've started shadowing founder-led integration and ROI conversations.
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60 days: You're independently leading integration-scoping and ROI conversations for at least one pilot account.
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90 days: At least one pilot has converted to expansion, and the founders are meaningfully out of day-to-day account management.
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Long-term: You fully own the US enterprise post-signature motion, with a repeatable pilot-to-expansion playbook the team can scale.
How We Hire
MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:
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Initial screening conversation with our People and Culture team
- Intro interview with the hiring manager
- Technical interview with the team
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Additional cross-functional interview as required (depending on the role)
- References and offer
How We Use AI
At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring