Head of Collections & Asset Recovery / Russian Speaker

We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.

This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.
Responsibilities

- Own the overall collections and recovery strategy and performance of the department.

- Manage and develop the collections team, set targets, distribute workload and ensure consistent execution.

- Own key KPIs including collection rate, delinquency levels and asset recovery.

- Build and continuously improve strategies for soft and hard collections.

- Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies.

- Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries.

- Manage equipment repossession and asset recovery, including internal processes and external partners.

- Manage relationships with third-party collection agencies and other recovery providers.

- Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.

Requirements

- 5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers.

- 3+ years in a collections leadership role with responsibility for a team and portfolio performance.

- Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies.

- Experience managing large delinquent portfolios using segmentation and data-driven prioritization.

- Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance.

- Experience with asset recovery or repossession is a major advantage.

- Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage.

- Strong analytical, leadership and decision-making skills.

- Fluent English (C1+).

- Russian language proficiency is a plus.

- Availability during US Eastern Time business hours.

Benefits

- Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.

- Own an entire business-critical function with direct impact on profitability and loss reduction.

- Work closely with founders and senior leadership.

- Significant autonomy to build and improve collections strategy, processes and team performance.

- Fully remote, full-time role.

- Base salary from $5,000/month + performance bonus.

Originally posted on Himalayas