GTM & Customer Success Lead – AI Platform
Lumenci is seeking a GTM & Customer Success Lead – AI Platform to help launch, commercialize, and scale across law firms, enterprise corporations, and litigation funders. This is a hybrid, customer-facing leadership role that owns the customer journey from pre-sales discovery through onboarding, adoption, renewal, and expansion, while helping shape go-to-market strategy for a next-generation AI-powered patent intelligence platform.
About Lumenci
Founded in 2018, Lumenci is a premier intellectual property consulting firm specialising in patent litigation, expert witness testimony, and patent monetisation for leading corporations and global law firms across the software, telecommunications, semiconductor, and emerging technology sectors.
A key part of our model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis — including reverse engineering and source-code review — and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Alongside our services business, our iLumOS platform delivers expert-guided AI for patent intelligence, moving clients from portfolio analysis to action in minutes rather than months.
Today we work with more than 200 clients across the US, Europe, Asia, and Latin America. We have analysed over 100,000 patents, tested more than 1,000 products, and supported clients in raising over $200M in IP financing, with more than $3.5B tied to verdicts, settlements, and cost savings. That work is delivered by 150 consultants and more than 100 technical experts with exceptional academic backgrounds.
Lumenci is recognised in the IAM 300 and is Vault Top Ranked. Headquartered in Austin, Texas, we deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetisation execution. We are backed by VSS Capital Partners and Century Equity Partners, and we are growing quickly — our US team expanded 42% over the past year.
Employment Type: Full-time, exempt
Work Arrangement: Remote (possibility to work Hybrid from our Austin office)
Location: US-based Remote
This role may require approximately domestic travel for client meetings, internal strategy sessions, and product/market events.
Role Overview
Lumenci is seeking a GTM & Customer Success Lead – AI Platform to help launch, commercialize, and scale a next-generation AI-powered patent intelligence platform, across law firms, enterprise corporations, and litigation funders. This highly strategic, customer-facing role owns the full customer journey for iLumos, from pre-sales discovery and pilots through onboarding, adoption, renewal, and expansion. This role sits at the intersection of product, go-to-market, customer success, consulting services, and enterprise AI adoption, partnering closely with leadership to drive product-market fit and recurring revenue growth. Over time, this role will help define and build the GTM and customer success function for iLumos, including establishing repeatable processes and, as the business scales, participating in future team hiring and structure.
You will work directly with the Vice President of Product, AI Platform & IP Intelligence and cross-functional teams to design and execute pilot programs, lead customer onboarding, drive AI-enabled workflow adoption, and convert successful usage into scalable commercial engagements.
Key Responsibilities
Pre-Sales, Pilots, and Commercialization
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Partner with leadership on pre-sales discovery, customer qualification, and opportunity strategy for prospective iLumos customers.
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Lead tailored product demos, workflow walkthroughs, and value-based conversations with law firms, corporate IP teams, and litigation funders.
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Structure pilot programs and proof-of-concept engagements with clear business objectives, success criteria, stakeholders, and timelines.
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Help