Global Implementation Lead
About Gridsight
The energy transition is increasing grid complexity at exactly the moment utilities need to move faster. Gridsight is solving the foundational problem: a real-time dynamic model of how power flows through every layer of the grid, and we’re building an all-encompassing platform around this.
Our technology gives utilities the foundational grid model and decision layer they need to connect customers faster, unlock capacity, improve visibility, and orchestrate distributed energy resources at scale.
As we grow across the US, ANZ, and the UK, implementation must become faster, more consistent and more scalable. We are looking for someone to own and drive this evolution.
The role
You will own global implementation at Gridsight , leading the team responsible for turning a customer's raw grid data into an accurate model inside Gridsight 's platform - extracting, validating and transforming their data into our schema so they can start getting value.
It doesn't stop at go-live: utility networks change constantly, so we keep updating the model on a recurring cadence for the life of the contract. Everything else Gridsight delivers - capacity visibility, faster connections, DER orchestration - depends on this data being accurate and current.
We need someone who can:
- Lead the global implementation function and regional implementation teams, raising the bar for delivery quality, predictability and customer time to value.
- Build the Implementation Centre of Excellence and define the systems, standards and interfaces that allow delivery to scale globally.
- Build the capability and guardrails for regional teams to own end-to-end implementation delivery.
- Automate repeatable work, remove process friction and turn implementation knowledge into scalable systems, tools and reusable assets.
This is a player-coach role. On any given week, you may unblock a live implementation, review a technical design, redesign a handover, prototype an automation, coach an implementation engineer, assess regional readiness and work with Product and Engineering to remove a recurring deployment constraint.
This role initially reports to the VP Operations. The regional implementation teams report to you, and you will partner closely with regional Commercial teams and with Product and Engineering.
What you will own
Uplift and scale the existing implementation process
- Improve scoping and implementation planning so commitments, dependencies, risks and customer responsibilities are visible before delivery begins.
- Maintain and uplift operating rhythm for portfolio reviews, delivery forecasting, risk management and executive escalation.
- Stay close to active implementations and intervene directly where the process, tooling or technical approach is not yet mature.
- Define a balanced scorecard covering time to value, implementation cycle time, forecast accuracy, quality, rework, automation coverage, regional delivery capability and customer outcomes.
Build the Implementation Centre of Excellence
- Define the Centre of Excellence charter, service catalogue, governance model and interfaces with regional Commercial, Product, Engineering and Customer teams.
- Own the implementation methodology, patterns, playbooks, templates, checklists, reusable configurations and knowledge base.
- Create consistent technical and quality standards across platforms and regions without slowing down local execution.
- Turn lessons from every implementation into better standards, product requirements, automations and enablement for the next one.
Enable regional delivery
- Set the direction and lead the transition to a Centre of Excellence model in which the global implementation function provides deep expertise, systems and leverage, and regional teams own end-to-end delivery.
- Define the capabilities, roles, capacity and operating responsibilities each region needs to deliver independently.
- Build practical training, shadowing, cert