Global Controller

About Customer.io

Founded in 2012 and named to the 2025 Inc. 5000 list of fastest-growing private companies, Customer.io is a global, remote-first company of about 180 people across 36 countries. Over 9,000 companies, from startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Diep N, VP, Finance at Customer.io , and I'm looking for a Global Controller to take the close, the books, and our control environment and make them theirs.

We're a global, remote-first, private company built on subscription and usage-based revenue, and as we grow we need a controller who can lead the team already in place and sharpen the fundamentals. You'll lead a team of ~7, growing, across revenue accounting, close, AP/AR, payroll, and treasury, and partner closely with me and, given our CFO's broad remit, with stakeholders across Sales, Legal, IT, HR, and Engineering.

What you'll do

- Lead monthly and quarterly close, GL, AP/AR, payroll, and account reconciliations, delivering accurate, timely US GAAP financials. Close currently runs ~10 business days; get us to 6-8 days within your first 12 months, with fewer post-close adjustments and aged reconciliations.

- Own revenue accounting and serve as our technical accounting authority on subscription and usage-based revenue recognition (ASC 606), including the ARR-to-GAAP bridge: reconciling ARR, billings, deferred revenue, contract assets, and usage true-ups to reported revenue, and explaining the delta to leadership and the board in plain terms.

- Author technical accounting position memos on contract modifications, SSP allocation, variable consideration, and capitalized contract costs, the work that makes "technical accounting authority" real.

- Own equity compensation accounting (ASC 718): grant accuracy, 409A timing, expense, modifications, and cap-table integrity, in partnership with stock plan administration.

- Manage and grow a team of ~7, with room to scale, building trust quickly and developing the leads beneath you.

- Build a control framework suited to a global, remote-first, private company with subscription and usage-based revenue, keeping the books audit-ready.

- Own our accounting systems roadmap (NetSuite, Stripe/Metronome, Ramp, Avalara, FloQast) and drive automation across close and reporting.

- Own select treasury operations, including cash management and banking relationships, and partner on FX exposure monitoring given our multi-currency footprint.

- Run our external audit relationship and coordinate with external tax partners on compliance, provisions, and filings.

- Manage the realities of a distributed, remote-first global team: statutory accounting coordination, payroll and contractor controls, entity reporting, and working with Legal, HR, and Tax on international compliance.

What we're looking for

- 10+ years of progressive accounting experience, including leading a team through managers or leads.

- A Big 4 (or equivalent top-tier public accounting) foundation.

- Deep US GAAP mastery, particular strength in subscription and usage-based revenue recognition (ASC 606).

- A concrete, personally-owned automation or AI deployment in accounting with a measurable result, eliminating a manual reconciliation, reducing close time, or lowering error rate, that you can speak to in detail.

- Experience scaling an accounting function that was already running, not building one from zero.

- A proven track record with external audits and keeping books audit-ready.

- Strong leadership and communication skills, with credibility partnering with senior, cross-functional stakeholders.

- Nice to have: internal controls or SOX-readiness experience; remote-first/globally distributed company experience; M&A or deal accounting exposure; CPA license, active or inactive.

Compensation & Benef