General Manager, FSP Operations

When our values align, there's no limit to what we can achieve. At Parexel , we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel , contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. About Parexel Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere. We work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R). About the Role Lead Strategic Partnerships. Drive Operational Excellence. Shape the Future of Clinical Research. Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines operational oversight, financial accountability, client partnership, and business growth responsibilities across a large-scale clinical research portfolio. This position is ideal for a senior leader with deep experience in clinical research, contract research organizations (CROs), pharmaceutical, biotech, or functional service provider (FSP) environments who excels at building high-performing teams, managing complex global operations, and driving long-term customer success. As the primary executive leader for an FSP account, you will be responsible for ensuring exceptional service delivery, achieving financial and operational targets, strengthening executive-level client relationships, and identifying opportunities to expand our partnership and services. Key Responsibilities - Strategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency. Develop and execute accurate resourcing plans in collaboration with stakeholders and ensure production of high-quality deliverables across the FSP customer portfolio. - Drive financial performance and margin improvement by managing budgets, monitoring costs, allocating resources strategically, and identifying opportunities for revenue generation and cost savings. Provide strategic direction to functional and program leads on margin optimization while maintaining profitability targets. - Lead and develop a skilled, motivated team by providing technical support, conducting performance reviews, implementing training plans, and fostering a culture of continuous improvement. Ensure team members exceed productivity and quality metrics while meeting personal development goals. - Establish and monitor key performance indicators (KPIs), analyze operational performance, and generate executive summaries of account status. Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making. - Serve as the primary account point of contact for the FSP customer, engaging in regular governance meetings with customer and internal stakeholders. Understand customer pipelines, products, and strategic priorities to ensure alignment with Parexel capabilities and customer satisfaction. - Identify and pursue new business opportunities within existing