General Manager
The Role:
We are hiring a General Manager to serve as the senior operating executive of the business, with full ownership of the P&L. This is a hands-on leadership role for an operator who can rebuild commercial momentum, tighten delivery, and put the agency on a durable growth path.
This is a build mandate, not a caretaker role. The right candidate is comfortable owning the number, sitting in front of clients, and leading a small, talented team. The General Manager reports to the Board of Directors through the Chairman.
Responsibilities:
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Commercial ownership
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Own the revenue number and the commercial calendar; convert pipeline into signed, invoiced work.
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Build and lead the commercial organization, including recruiting and developing a Business Development Manager as the business scales.
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Build a repeatable sales process — qualification, proposal, pricing, and close — with a weekly pipeline review and a monthly forecast.
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Develop the aviation, government, and institutional verticals, building on Nominee's existing public-sector relationships.
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Collaborate with 617 Collective leadership to leverage shared resources, pursue cross-selling opportunities, align pricing strategy, and support major business development initiatives.
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Client relationships and retention
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Act as senior relationship owner for key accounts; protect and grow recurring revenue.
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Institute renewal planning and scope management so engagements are extended rather than allowed to lapse.
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Maintain client satisfaction and resolve delivery issues before they become account risk. Operations and delivery
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Own delivery quality, on-time performance, and studio utilization.
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Establish a weekly operating cadence, clear project ownership, and simple, enforced process.
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Improve estimating, scoping, and time capture so project profitability is visible and managed.
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Financial management
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Own the P&L and the operating budget, and manage the business to agreed gross-margin and profitability targets.
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Deliver EBITDA and gross margin performance consistent with Board-approved targets.
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Manage cash — receivables collection, vendor terms, and a rolling 13-week cash forecast.
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Operate within the approved budget and escalate variances early.
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Team leadership
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Lead, coach, and stabilize a small senior team; set clear expectations and accountability.
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Assess the organizational structure and build the capability the growth plan requires.
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Protect the culture and creative standards that clients buy.
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Governance and reporting
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Deliver a monthly management report to the Board and a weekly cash-and-pipeline report to 617 Collective.
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Operate within the delegated authority framework, escalating reserved matters to the Board.
Requirements:
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Eight or more years in agency, professional services, or marketing services, including at least three years with P&L or general management responsibility.
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Demonstrated ability to sell — personally originating, pitching, and closing new businesses and to build a sales function beneath them.
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Track record of client retention and account growth in a relationship-driven services business.
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Operating discipline across budgeting, forecasting, utilization, project profitability, and cash management.
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Experience leading small teams where the leader is also a practitioner.
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Demonstrated ability to lead organizational change while maintaining team engagement and client confidence.
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Clear, direct communicator, comfortable reporting to an owner-led board.
Preferred Experience:
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Experience with aviation, municipal, public-sector, or institutional clients and their procurement processes.
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Background spanning brand strategy, design, and digital delivery.
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Prior turnaround, restart, or early-scale experience in a small business.
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Experience building relationships in regional or relationship-driven markets.
Originally posted on Himalayas