Forward Deployment Engineer

ABOUT THE ROLE

This role sits at the technical intersection of product and customer deployments for a fast-growing AI phone automation platform serving small and medium-sized businesses. You will own end-to-end deployments, from requirements capture through integrations, glue code, and monitoring, and feed learnings directly back into the product. It is a high-impact position on a small, high-velocity team where your work ships to real customers in production.

WHAT YOU'LL DO

- Act as the technical bridge between product and customer setups, translating requirements into robust implementations.

- Lead production rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails.

- Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments.

- Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging.

- Debug live issues across calls, flows, and data, and deploy rapid fixes under production conditions.

- Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.

- Maintain a fast feedback loop into product by surfacing pain points, feature gaps, and recurring patterns with concrete recommendations.

WHAT WE'RE LOOKING FOR

- Several years of practical experience capturing customer requirements and translating them into production implementation plans.

- Production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes.

- Hands-on API, webhook, and third-party integration experience, including common auth patterns such as OAuth and API keys.

- Strong coding ability to implement glue code and features, plus testing, monitoring, and logging experience.

- Cloud fundamentals covering deployments, observability, and production debugging.

- German proficiency at B2 level or above (exceptional candidates without German may be considered on a case-by-case basis).

- Pragmatic, delivery-focused mindset that emphasizes shipping fast and iterating.

- Bonus: voice or telephony integration experience, workflow automation tools, TypeScript or Python, SQL, or GDPR/privacy considerations.

COMPENSATION & BENEFITS

Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available.

LOCATION

Fully remote, based in Germany or Austria.