Field Support Engineer

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

We are seeking a skilled and motivated new Field Support Engineer (UK remote) employee to join our team.
Summary:

The ideal candidate will be responsible for servicing, maintaining, and troubleshooting power management systems (PMS), including PLC, HMI, SCADA, PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed.
What a typical day looks like:

- Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites.

- Provide on-site technical support, diagnosing faults and resolving hardware/software issues quickly.

- Support installation and commissioning of PMS systems, including testing and ensuring correct operation.

- Deliver customer training and maintain strong client relationships through good service.

- Produce clear service documentation and report activities back to internal teams.

- Participate in emergency call-out rota (approx. 1 in 8 weeks) and respond to urgent issues.

- Comply with health, safety, and company procedures during all field work.

- Travel sometimes across the UK & Europe in a field-based engineering role.

The experience we’re looking to add to our team:

- Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering

- Minimum of 3 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks.

- Proven track record in a similar field-based engineering role with strong understanding of power management systems, including hardware and software components.

- Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems.

- Familiarity with industry standards and regulations related to power management.

- Excellent problem-solving, analytical and interpersonal skills.

- Ability to work independently and manage time effectively.

- Valid driver’s license and ability to operate field service vehicles.

- Eligibility to work in the UK

What you’ll receive for the great work you provide:

·An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

·Opportunities to learn new skills in a fast-paced industry;

·A competitive salary and benefits package that includes:
oA merit-based annual pay review
oEnhanced annual leave

oEmployee recognition scheme and long service awards
oReferral bonus
oVolunteer days

oGroup Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
oSick pay scheme
oCycle to Work scheme
oEnhanced maternity/paternity leave

· Flex ible/Remote/Hybrid Work based on your Job Functi