Facilitation & Learning Manager
Citizen University is seeking a Facilitation & Learning Manager to support facilitation and experience design of CU trainings and events. Our programs are designed for people we call civic catalysts, local leaders who are committed to strengthening a culture of citizenship in their communities. In this role, you’ll serve as a primary facilitator of our flagship program, Live Like a Citizen, which we lead with partner organizations around the country several times a year.
You'll help bring CU content and ideas to life, steward meaningful conversations and dynamic activities, and help civic catalysts – from teens to older adults – discover ways to model and activate powerful, responsible citizenship in the places they call home. In addition to Live Like a Citizen, you’ll also support experiences for our Alumni Network to enrich and sustain their local efforts, and other emergent opportunities.
Our programs are playful and spirited, engaging mind, body, and heart to invite catalysts to build the habits and skills that nurture healthy civic life and deepen their civic identities. Our learning experiences lean into ritual, craft, and physicality; we take intellectually dense ideas and turn them into concepts that people can feel, play around with, and understand in completely new ways. This role is ideal for someone who is energized by crafting transformative experiences that feel a bit like magic, values staying curious and open with people of many backgrounds, and leads with spirit, judgment, and humility.
Key Responsibilities
Facilitation & Program Delivery - 40%
- Facilitate our signature program, Live Like a Citizen, and other assigned learning experiences alongside CU teammates in communities around the country.
- Prepare for dynamic in-person and virtual experiences through facilitation planning and coordination with teammates.
- Create spirited learning environments that foster curiosity, reflection, and meaningful engagement across differences using participatory activities, texts, storytelling, and embodied exercises.
- Represent Citizen University 's ideas, frameworks, and approach to powerful, responsible citizenship with clarity, authenticity, and confidence.
Curriculum & Program Design - 30%
- Prepare facilitation plans and participant resources for trainings and events, tailoring content to different groups and community contexts.
- Design workshops and community-building experiences for program alumni in partnership with teammates, providing facilitation expertise, instructional design support, and learning materials for Alumni Network programming.
- Apply emerging practices in facilitation, civic learning, and adult education to strengthen participant development and support intended program outcomes.
- Collaborate with subject matter experts, internal partners, and program alumni to ensure learning experiences are relevant and dynamically responsive to participant needs.
Learning Evaluation & Program Improvement - 20%
- Lead pre-training briefings and post-training debriefs to evaluate participant learning (shifts in feelings, knowledge, beliefs, and skills) and identify opportunities to strengthen curriculum, facilitation, and engagement.
- Contribute data, observations, and insights to program evaluation aligned with Citizen University 's impact framework.
- Adapt and improve curricula and future learning experiences in collaboration with the Program Director and other content contributors.
Cross-Team Collaboration & Coordination - 10%
- Coordinate with teammates to align participant preparation needs, curriculum design, logistics, communications, and program delivery plans.
- Manage timelines, workplans, and facilitation resources for assigned projects.
- Contribute to program documentation and administrative workflows, including maintaining participant records across shared systems, tracking expenses, reporting, and other coordination with Administration & Finance.
Qualifications