Experienced Virtual Medical Assistant (Associate)

Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:
- Managing patient scheduling for appointments, surgeries, and procedures
- Handling prescription refills and coordinating medications
- Performing insurance verification and supporting medical billing processes
- Maintaining and updating patient medical records
- Supporting telehealth consultations and virtual care coordination
- Facilitating communication between patients, families, and medical staff
- Providing general administrative and operational support to assigned clinics or providers

Requirements
Required Qualifications:
- BS Nursing or allied health graduate (registered or underboard)
- Background working in a BPO healthcare account or clinical/hospital setting
- US healthcare insurance verification experience
- Prior HIPAA/PHI handling experience or HIPAA training
- Professional fluency in English (written and verbal)
- Able to work a fixed night shift
- Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications:
- Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
- Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
- Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits
- Competitive Pay
- Paid training
- Annual salary increase
- 10% night differential & holiday pay
- Attendance bonus
- Career advancement & incentives

- Health & Protection
- Free HMO after training
- 1 free dependent (Year 1)
- Up to 2 dependents (under 5 years tenure)
- HMO upgrade at Year 5
- SSS, PAG-IBIG, PhilHealth

- Paid Time Off
- Service Incentive Leave (prorated)
- Sick & Vacation Leave
- Bereavement, Maternity/Paternity
- Solo Parent & Gynecologic Leave
- Tiered leave credits
- Convertible leave credits

- Financial & Long-Term Benefits
- 13th month pay (June & December release)
- No-interest cash advance (after 1 year, subject to conditions)
- FWD retirement fund (Year 4 eligible, Year 7 fully covered)
- Year-end performance incentive
- Milestone recognition packages

- Work Environment
- Company equipment + IT support
- Work-life balance
- Performance appraisal
- Continuous learning
- Inclusive, values-driven leadership