Executive Director, Customer Engagement and Experience Community Lead

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.

Executive Director, Customer Engagement & Experience Marketing Community Lead

As the Executive Director, Customer Engagement & Experience Marketing Community Lead, you are accountable for leading the enterprise capability that coordinates HCP and KOL engagement across therapeutic communities and functions. You will set the enterprise customer engagement and experience strategy, establish experience standards, lead the TLL organization, and strengthen cross-functional orchestration to deliver a more connected and consistent “One argenx ” customer experience.

Reporting to the VP, HCP Experience, you will partner closely with Therapeutic Community Leads, Indication Strategy Leads, Field Leadership, Medical Affairs, Clinical Development, Digital, Insights, and other enterprise partners to align customer planning, KOL engagement, journey design, and customer insights while maintaining strong connectivity to therapeutic community priorities.
Roles & Responsibilities

Enterprise Customer Engagement & Experience Strategy

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Set and lead the enterprise HCP customer engagement and experience strategy across therapeutic communities, brands, indications, and lifecycle stages.

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Translate HCP Experience priorities into clear engagement principles, experience standards, and cross-community ways of working.

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Maintain the enterprise view of customer needs, journey pain points, engagement opportunities, and experience gaps, elevating customer insights to inform senior decision-making.

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Establish an integrated HCP engagement framework connecting customer insights, journey design, cross-functional planning, TLL / KOL engagement, omnichannel activation, and performance measurement.

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Coordinate engagement planning across Commercial, Medical Affairs, Clinical Development, Field, and therapeutic communities to improve prioritization and reduce fragmented or duplicative outreach.

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Shape journey design, voice-of-customer integration, and experience measures that improve the relevance, consistency, and impact of HCP interactions.

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Define requirements for customer visibility and engagement orchestration tools in partnership with Digital and enterprise technology teams.

TLL & KOL Leadership

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Lead and develop the TLL field organization responsible for strategic thought leader engagement, customer insight generation, and coordination of priority external relationships.

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Set the strategy, operating norms, role clarity, engagement standards, and performance expectations for the TLL capability.

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Partner with Therapeutic Community Leads, Indication Strategy Leads, Medical Affairs, Clinical Development, and Field Leadership to coordinate KOL priorities, congresses, advisory planning, peer-to-peer opportunities, and insight generation.

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Integrate TLL activity and insights into broader customer engagement plans and therapeutic community priorities.

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Advance the strategic utilization of TLL capabilities across the enterprise while maintaining strong field connectivity and compliant engagement practices.

Cross-Functional Orchestration

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Serve as the senior HCP customer engagement and experience leader across the community model, bringing an integrated enterprise perspective into planning and de