Estate Agency Training Manager

Overview

When you join Spicerhaart , you become a valued part of the Spicerhaart family, the UK's largest independent estate agency group. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement, enabling colleagues to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service, both internally and externally. Our reputation depends on the service we provide to our internal and external customers.

Location: Spicerhaart Head Office, Colchester

Reporting to: Head of Training & Development EA

Responsible for: Training of circa 250 colleagues

Working model: Remote working with mandatory travel to our training sites

Benefits of being an Estate Agency Training Manager at Spicerhaart :

- A basic salary of £30,000–£40,000 per year, dependant on experience

- 10% annual bonus of annual salary, based on hitting half-yearly targets

- A company car or a monthly car allowance

- Monday–Friday working hours: 8:30am–6pm

Responsibilities of an Estate Agency Training Manager at Spicerhaart in Colchester:

- Responsible for the design, development and delivery of training programmes within Spicerhaart that facilitate and improve colleague performance in both sales and customer experience

- Deliver training programmes for Spicerhaart colleagues that meet all aspects of procedural compliance and legislative requirements

- Develop and maintain training manuals and documentation, ensuring they reflect current company policy and legislative requirements

- Provide support for other departments in the development and upkeep of Operations Manuals

- Review training materials, ensuring activities provide learning that enables improvement within Spicerhaart

- Maintain an up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials and deliver effective training

- Keep up to date with best practice within Training and recommend implementation within the company where appropriate

- Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover where required

- Manage systems training by identifying training requirements and designing and implementing appropriate training solutions, including blended learning and e-learning platforms

- Manage allocated training projects, designing and delivering appropriate solutions to the required standard, deadline and cost

- Work towards delivering a 100% course completion rate with apprentices through support, mentorship and assessment

- Provide efficient and comprehensive training design and delivery to colleagues across Spicerhaart in line with the company vision.

- Deliver the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.

- Ensure you uphold the company’s core beliefs and standards at all times

- Ensure you follow the company dress code

Role Specific Competencies:

- Ideally educated to degree standard, with a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of three years in a sales, property or retail sales-related role

- Experience of different learning platforms would be advantageous

- Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of Level 2 and Level 3 apprenticeships

- Excellent communication and presentation skills

- Self-motivated, confident and flexible

- Ability to work accurately and remain well organised

The Finer Details:

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:
- A full UK Driving Licence
- Legal entitlement to live and work in the UK (in accordance with the Immigration, Asylum and Nationality Act 2006)

- Evidence of your righ