EOR Partnerships Specialist

<p><strong>About RemotePass</strong><br>RemotePass is a global employment, payroll, and spend platform that helps companies hire, pay, and support talent in 150+ countries. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.</p><p>From hiring and onboarding to payroll, compliance, and financial services, we give organisations everything they need to build high-performing global teams, and give workers worldwide access to opportunities that were once out of reach.</p><p>We're backed by world-class investors including EBRD Venture Capital, 500 Global, Endeavor Catalyst, BECO Capital, Wamda Capital, 212 VC, Oraseya Capital, Khwarizmi Ventures, and Access Bridge Ventures.</p><p></p><p><strong>About the Role</strong><br>Our Employer of Record partner network spans 160+ countries, and every client experience depends on those partners delivering.

We're hiring an EOR Partnerships Specialist to own partner performance and quality, reporting to our Global Payroll Manager.</p><p>You'll make sure partners hit their SLAs, resolve issues quickly, and give clients and their employees a consistently high-quality experience. You'll work closely with Payroll, Legal, Compliance, Finance, Employee

Experience, Customer Success, and Vendor Sourcing.</p><p>This is a hands-on account management role with a clear growth path. As the function scales, you'll help build, and eventually lead, a dedicated partnership management team.</p><p></p><p><strong>

What You'll Do</strong></p><ul><li><strong>Own a portfolio of EOR partners.</strong> Be the main point of contact for partners across multiple regions. Build strong working relationships and run regular performance reviews, such as QBRs.</li><li><strong>Hold partners to their SLAs.</strong> Define, track, and report on partner KPIs and SLA adherence. Spot underperformance early and drive improvement plans. Where needed, recommend replacing a partner, working with Vendor Sourcing.</li><li><strong>Own escalations end to end.</strong> Take partner issues from logging through root cause to resolution, so clients and employees aren't left waiting.</li><li><strong>Oversee contracts and commercials.</strong> Keep partner contracts, pricing terms, and SLAs documented and current.

Support renewals and pricing renegotiations with benchmarks and performance data.</li><li><strong>Build the function.</strong> Create the playbooks, trackers, and reporting that partnership management will run on. Set up a clean handoff from Vendor Sourcing for newly onboarded partners.</li><li><strong>Share what you know.</strong> Contribute to country guides, partner FAQs, and process documentation that the wider team relies on.</li></ul>