Enterprise Customer Success Manager — US Market

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries , Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively , including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto 's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks. Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more. Life as a Sprinter - Nobody succeeds at Sprinto by staying in their lane. We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in. Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction. We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching. And while we move with urgency, we never move alone. The mission - The US is the most demanding and most competitive GRC market in the world — home to security-first enterprises, mature CISO organisations, and the highest bar for what a compliance partner should be. This is where our enterprise ambition is heading, and we're looking for an Enterprise Customer Success Manager to own that frontier. This is not a role for someone who wants a settled playbook handed to them. You'll be one of the early voices defining how Sprinto shows up for US enterprises: carrying a portfolio of high-value accounts, earning the trust of senior security and compliance leaders, and turning first-time adopters of AI-powered GRC automation into long-term, expanding partnerships. Your wins won't just move your book — they'll shape how we win this segment for the years ahead. If you're energised by high ownership, real stakes, and the chance to build the standard rather than inherit it, this is your seat. Where you'll leave your mark? - Own GRR and your Book of Business. Take full ownership of a portfolio of high-value US enterprise and mid-market accounts, driving revenue retention, renewals, and expansion, and treating net revenue retention as your headline outcome. - Establish Sprinto as the trusted GRC partner for US enterprises. Set the standard for how we deliver value in a new and fast-scaling segment — building repeatable approaches to onboarding, adoption, and value realisation that later CSMs will run on. - Be a trusted advisor to security and compliance leadership. Engage directly with CISOs, CIOs, CPOs, Chief Risk Officers, and their teams as a strategic advisor, translating security, compliance, and best-practice insight into outcomes that matter to their business. - Lead complex GRC transformation programs. Own the planning and execution of multi-framework, multi-stakeholder GRC transformation initiatives — spanning SOC 2, ISO 27001, HIPAA, PCI-DSS, and adjacent US-relevant standards — partnering with internal product and delivery